PANOVERSE / SUPPORT

How can we help?

For installation, connection, synchronization, privacy, or account questions, contact the Panoverse team.

Last updated: August 25, 2026

Email support

Send a message to yubo@kolect.ai. Include your Panoverse workspace name, Shopify store domain, a short description of the issue, and the approximate time it occurred. Do not send passwords, access tokens, or customer personal information.

Connecting Shopify

A Shopify store owner or authorized staff member installs Panoverse and approves read-only access. After authorization, Panoverse synchronizes store, product, order, and pseudonymous customer metrics. You can disconnect from Panoverse or uninstall the app in Shopify Admin.

Data requests

For privacy, access, correction, or deletion requests, use the support email above. Shopify customers should contact the merchant first so the merchant can verify and route the request appropriately.